If you feel that one of our customers has violated our anti-spam
policy, you should contact us immediately. You should include all message
headers and at least the
Message-Id header. Contact the abuse
If you are an e-mail system operator or have any technical questions regarding our systems and the e-mails coming from them, please contact:
Our operations staff responds personally to all e-mails.
What is Ubivox
Ubivox is a Danish e-mail service provider (ESP) founded in 2003 delivering a newsletter management platform consisting of the entire stack from layout and design to databases and delivery.
All customers are bound by our strict anti-spam policy. To give an idea as to what it contains, here is some of the most important points.
We do not tolerate:
- Mailings to recipients who have not given informed consent to receive communications from our customer.
- Mailings to recipients that are purchased or rented from a third party.
- Mailings to recipients who have not been in contact with our customer for more than two years.
- Mailings to recipients who unsubscribed more than seven days previously.
- Mailings with content that is not honest and understandable.
Identification of senders
We only allow verified clients on the system. All clients are manually approved to a specific send limit and we require a verified administrative contact person from all clients.
We always encourage our clients to include as much contact information (address, phone number etc.) as possible in their e-mail for easy identification and we do not allow misleading use of 3rd party contact information.
Technical operation notes
This is a summary on how we operate our outbound mail systems. Both in terms of technologies but also of the configuration of our mail relays. If you have any questions, please let us know.
Since we are sending large volumes of email every day on behalf of many companies, we are always interested in finding the best way to communicate, both for the sender and recipient. If you have any suggestions, which would ease your work in processing and delivering our clients emails for your users, please let us know.
These are the default parameters we use when delivering e-mails from our systems:
- We will open up to 10 simultaneous connections from each of our SMTP relays.
4xxserver greetings and back off if your server indicates it has too much work to do. When encountering a
4xxgreeting we will not try again before at least five minutes have passed.
If you are an administrator of a mail server which receives emails sent from Ubivox and feel that the load is affecting your server performance in any way, please do not hesitate to contact us, and we will be very happy to help you.
Outbound SMTP relays
We currently deliver outgoing e-mail from the following systems:
1 Verified Sender is a qualification program for those of our customers that goes above best practices and industry standards.
The source IP addresses from our outbound SMTP relays can be aggregated to the following CIDR ranges:
All newsletters sent from Ubivox contain a
header with both an HTTP link and e-mail address that can be used to
unsubscribe the recipient from further mailings.
We also require that our clients include a unsubscribe link within the e-mail.
The unsubscription requests are handled automatically and immediately.
Domain Keys Identified Mail
All newsletters sent from Ubivox are DKIM signed with our keys:
- Key size is at least 1024 bits
- We only sign using DKIM. We do not use the deprecated Domain Keys protocol.
- The keys are rotated at least every month.
- Old keys are removed from DNS within three months.
SPF - Sender Policy Framework
All newsletters and transactional e-mails sent from Ubivox will only originate from relays as indicated by the SPF record of the envelope sender domain name.
Our systems will collect delivery status notifications regarding soft and hard bounces:
Hard bounces (with a 5xx error)
The subscriber is immediately suspended
Soft bounces (with a 4xx error)
We suspend the subscriber after three consecutive soft bounces of newsletters.
An administrator or subscriber may request to have delivery resumed and we will then lift the suspension and the subscriber will again be subject to the above rules.